ITIL Software, Solutions, & Service Desk

ITIL Out of the Box

We know ITIL and we follow its guidance.

>> See interactive ITIL map

SaaS Saves Money

No need for hardware, software or internal tech support.

>> See Best Pricing list

Sign Up

Get started quickly with simple access, import features, templates and set-up wizards.

>> Sign up

Best Price

Find out why we have the best buy in SaaS service desk software.

>> View Service Desk values

THE POWER OF 5.

Request a demo of the newest ITIL Service Desk on the market!

EMAIL NEWSLETTER

Stay up to date on features with C12Online's newsletter.

VISIT OUR BLOG

Helping the Service Desk Succeed

>> go to blog

SERVICE OPERATION

Incident

C12 Online gives you the ability to quickly generate a ticket, assign responsiblity and communicate with your customer...

>> more about Incident Management

Request

If it does affect business operations, most likely it's a request. Manage those efficiently for increased customer satisfaction...

>> more about Request Management

Problem

C12 Online helps with problem management for both reactive and proactive responses...

>> more about Problem Management

Access

Most access related requests come during the onboarding process. We've added a complete module for new hire and termination processes...

>> more about Access Management

SERVICE TRANSITION

Asset

Now, you have a fast, easy-to-use asset information capture tool as well as an enterprise-wide asset management and reporting system...

>> more about Asset Management

Change

Make sure you follow a consistent, standardized process for all changes to reduce impact and surprises on the enterprise...

>> more about Change Management

Release

Track and support releases while keeping up with release notes for later publication..

>> more about Release Management

Knowledge

Everyday you create knowledge in articles, tickets, emails and calls. Now you can store and share this knowledge...

>> more about Knowledge
Management

SERVICE IMPROVEMENT

Reporting

C12 Online gives you more than 20 standard reports immediately, as well as the ability to create your own...

>> more about Reporting

Dashboards

Create executive dashboards to get a quick overview of exactly the information you need to manage a successful service desk...

>> more about Dashboards

Business Process

Define and monitor the critical components that make up your business processes...

>> more about Business Process

SERVICE DESIGN

Service Catalog

Define for your customers the exact services you provide and how to access them...

>> more about Service Catalog

Service Level Agreement

Measure and report on specific services against targets...

>> more about Service Level
Agreement

Supplier

Ensure suppliers meet the needs of your business and their contractual commitments...

>> more about Supplier

Capacity

Understand the resources and usage over time...

>> more about Capacity

Availability

Part of running a successful support organization is managing and reporting on the availability of services determined by reliability, maintainability, serviceability, performance, and security...

>> more about Availability Management

IT Security

Protect the confidentiality, integrity and availability of an organization's assets, information, data and IT Services...

>> more about IT Security

Continuity

Disasters have a devastating effect on any business. Rely on C12 Online business continuity solutions to significantly reduce your losses with a plan to keep your business safe and secure...

>> more about Continuity